Privacy Policy

1. Who we are

Vera Legal is a sole proprietorship registered in Singapore. We provide an AI-powered legal information service that helps individuals understand their legal rights.

2. What data we collect

• Email address — only when you voluntarily provide it (e.g. to receive a guide or create an account)
• Chat messages — processed in real-time to provide legal information; not stored beyond your session
• Payment information — processed securely by Stripe; card details are never stored on our servers
• Basic analytics data — page views and usage patterns via Google Analytics (anonymised)

3. How we use your data

• To provide our legal information service and respond to your questions
• To send you requested guides and resources via email
• To process payments for documents and subscriptions through Stripe
• To improve our service based on anonymised usage patterns

4. Data retention

• Chat data is not stored beyond your browser session. When you close the page, your conversation is gone.
• Email addresses are retained until you unsubscribe or request deletion.
• Payment records are retained as required by Singapore financial regulations.

5. Third-party services

We use the following third-party services to operate Vera:

• Anthropic — AI language model that powers Vera's legal guidance
• Stripe — secure payment processing (PCI DSS compliant)
• Vercel — website hosting and serverless functions
• EmailJS — sending guide downloads and notifications
• Google Analytics — anonymised usage analytics

6. Data sharing

We do not sell your personal data to any third party — ever. Data is only shared with the third-party services listed above, solely to operate the service.

7. Your rights under Singapore PDPA

Under the Personal Data Protection Act 2012 (PDPA), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of any inaccurate personal data
• Withdrawal of consent — withdraw your consent for us to collect, use, or disclose your personal data at any time

8. Cookies

We use essential cookies to remember your language preference and session state. Google Analytics uses cookies for anonymised usage tracking. No advertising cookies are used.

9. Contact us

For any privacy-related questions or to exercise your rights under the PDPA, contact us through Vera's chat.